BBJ ACCOUNT SPECIALIST – INSIDE SALES (Skokie, IL)
BBJ Linen is the pioneer in the linen rental industry, our mission: “To become the
premiere provider of décor linen to the Special Events Industry on a national and
international level through the depth and diversity of a quality product and dedication
to unparalleled customer service”.
BBJ has been built upon a foundation of relationships, trust, commitment, extraordinary
employees and exceptional leadership. We are fully integrated and are committed
to providing the best products and services possible to any and every customer worldwide.
BBJ has grown to multiple regional offices around the country.
Due to our growth, we are in need of a self-motivated Account Specialist who will
work with BBJ clients nationwide. This Account Specialist will be a part of the
National Account call center team and will have the following responsibilities:
JOB RESPONSIBILITES:
- Respond to customer requests and needs through email, live internet chats, and inbound
and outbound calls to fulfill orders.
- Conduct client prospecting calls to generate new business.
- Ensure that each transaction is processed accurately.
- Advise and guide customers on linen choices and be able to close the sale.
- Maintain top notch customer service.
REQUIREMENTS:
- Associates Degree or higher a plus
- A history of providing exceptional customer service
- Ability to work late afternoon to evening shifts and/or weekend shifts
- Requires friendly, professional etiquette and courtesy in interfacing with customers
- Proven ability to sell; at least 2 years of experience with inside sales
- Excellent verbal and written communication abilities
- Requires attention to accurate detail and must be able to multitask
- Ability to analyze situations and make decisions in a timely manner
- Excellent documentation and recordkeeping abilities
- Ability to work autonomously as well as within a team environment
- Ability to speak Spanish or other languages a plus
- Knowledge of Word, Excel and Outlook. MAS knowledge a plus
- Experience working in the Event or Hospitality industries a plus
NOTE: This job description is not intended to be all-inclusive. Employee may perform
other related duties as negotiated to meet the ongoing needs of the organization.
